Contact Us : (219) 866-5141 Contact
1104 East Grace Street, Rensselaer View Location Location
Franciscan Health Rensselaer


Frequently Asked Questions

Why doesn't my insurance cover everything?

Not all insurance policies are the same. It is essential that you check with your insurance company to see what your particular policy covers.


Will you bill my primary and secondary insurance?

You will need to provide us with completed primary insurance information. As a courtesy to our patients, Franciscan Health Rensselaer submits bills to your insurance company and will do everything possible to advance your claim. However, it may become necessary for you to contact your insurance company, or supply additional information to them, for claims processing requirements or to expedite payment.


Why am I asked about my insurance every time I register?

You may think this is repetitive, but we may not always have your most recent insurance and/or personal information. Medicare also requires specific questions be asked to determine whether Medicare or another payor is primary. Your assistance in verifying this information is always appreciated.


Why am I receiving a refund check?

There was an overpayment to your account - either you paid too much on the account and/or your insurance paid at a later date and covered some of what you already paid.


I come to the Hospital often. Is there a way I can receive one bill?

Because of insurance requirements, we must bill each visit separately.


How can I get an itemized bill?

You can call Franciscan Health Rensselaer at (219) 866-5141, or toll-free (888) 511-5141, extension 2298.


What is an "EOB"?

EOB stands for Explanation of Benefits. The EOB is NOT a bill, but simply explains your insurance coverage.


What methods of payment do you accept?

  • Cash - can be paid at the cashier's window at the Patient Accounts Department of Franciscan Health Rensselaer , Monday through Friday, from 8:00 a.m. until 4:30 p.m.

  • Checks - please be sure to include your patient account number to ensure accurate receipt.

  • Credit cards - Visa and MasterCard are accepted.


Can I talk to someone regarding my bill?

Yes, our Patient Accounts representatives are available to assist you in person Monday through Friday, from 8:00 a.m. until 4:30 p.m. Our office is located on the first floor of the Hospital. You may also talk to someone by telephone at (219) 866-5141, or toll-free (888) 511-5141. Please ask for the Patient Accounts Department.


What is the difference between an HMO and a PPO?

Health Maintenance Organizations (HMO's) require a patient to select a primary care physician to coordinate his or her care. Most HMO's provide care through a network of hospitals, physicians and other medical professionals that, as a patient, you must use to be covered for that service.

Preferred Provider Organizations (PPO's) provide care through a network of hospitals, physicians and other medical professionals. When patients utilize health care providers within the network, they receive a higher benefit and pay less money out of their pocket. Services received by a nonparticipating hospital or physician may still be covered, but often at a reduced benefit level.


What does "in-network" and "out-of-network" mean?

If you receive your health care service from a hospital, physician or other health care provider that participates in your health plan, they are often referred to as "in-network." Hospitals, physicians or other health care providers who do not participate in your health plan may be referred to as "out-of-network."




Important Contacts

Medicare A-L
(219) 866-2072

Medicare M-Z
(219) 866-2094

(219) 866-2070
(219) 866-2048

Worker's Compensation & Tricare
(219) 866-2093

(219) 866-5141, ext. 2298

(219) 866-2092

Blue Cross
(219) 866-2087


Departments & Services


Athletic Training

Cardiac Rehabilitation



Home Health Care


Intensive Care Unit


Medical / Surgical







Sleep Lab

Water Testing




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