The Franciscan Health Rensselaer Emergency Department is open 24 hours a day, 365 days a year, providing prompt, efficient emergency medical services to anyone in need of care.
The Emergency Department is staffed with a trained emergency care team including physicians, nursing personnel, EMT's, technicians, registration clerks, chaplains, social workers and a variety of other hospital support services personnel.
In emergency situations, such as:
When emergencies are of a less serious nature, and time permits, call your doctor. Your family physician may provide the fastest way to obtain care either by treating you in the office or making arrangements to see you at the Franciscan Health Rensselaer Emergency Department.
Franciscan Health Rensselaer welcomed a partnership with Indiana Emergency Care (IEC) in 2013. Established in 1996, IEC now serves St. Vincent Williamsport Hospital, IU Health White Memorial Hospital, IU Arnett Hospital and Franciscan Health Rensselaer with caring and compassionate emergency physicians. The average door-to-doctor time is 7 minutes. A physician is available in-hospital 24 hours per day.
Upon arrival at the Emergency Department, nursing personnel will greet you and obtain pertinent information and a short medical history. This is to determine who you are, the nature of your needs and the name of your family physician. This information will help us to better serve you.
Questions about insurance and other matters will normally be asked after you receive your treatment. All the information we gather is to help you with present and future medical and insurance matters.
You have a life-threatening or serious situation. The emergency physician will render immediate care.
You have no family physician. The emergency physician will deliver care. For follow up care, a list of physicians with privileges at Franciscan Health Rensselaer will be given to you upon discharge.
Your family physician has requested that the emergency department personnel care for you.
Your family physician has signed out to the emergency physician.
Our first responsibility is immediate aid to the seriously ill or injured. All other patients will receive treatment as soon as possible.
We provide emergency services as fast as humanly possible. If waiting occurs, it may be due to the following reasons:
The influx of large numbers of emergency cases.
The presence of other patients needing urgent medical intervention.
Infants and children are taken to a treatment area before adults, in situations when the adult is not in need of immediate medical attention.
The time required to obtain results of necessary x-rays and laboratory tests.
The nursing staff is interested in your well being and will do their best to keep you informed of any delay. We encourage you to ask questions while you are receiving medical care at Franciscan Health Rensselaer 's Emergency Department.
Those who accompany you are encouraged to wait in the Outpatient waiting area or Hospital lobby. The staff will keep them updated about your situation as it is determined.
A basic fee is charged to every patient utilizing the Emergency Department. Physician services, medical supplies, special tests, and treatments are additional.
Since insurance might pay for the emergency services you receive, or a portion thereof, it is important for us to obtain your insurance information. If time permits, please bring your insurance cards with you.
When possible, bring a current medication list or medication bottles to the Emergency Department with you.
When leaving the hospital, you may be unable to drive due to treatment or medication. In these situations, it is helpful to ask someone to accompany you to the Hospital.
During your visit to the Franciscan Health Rensselaer Emergency Department, the staff can answer questions you have about your treatment. If you have a question or concern after dismissal, please feel free to contact your family physician or the emergency department at (219) 866-5141, extension 2000. Your family physician should be contacted if your concern regards your long-term health care.